Troubleshooting
The portal isn't loading / I'm getting an error - what do I do?
Try refreshing the page, clearing your cache & cookies and logging out and back in first. If the issue persists, contact hello@springpod.com with a...
A student says they can't log in - what should I tell them?
First check they're using the same email address they signed up with, and check the password is correct. If they are unsure, they can reset their pass...
I've changed school or email address - what happens to my account?
Your account stays linked to you rather than your email address — update your email in account settings and your history carries over. If you've moved...
My account's set up under the wrong school - who fixes it?
We can help with that drop us a quick email at hello@springpod.com detailing your issue, include your email address and the correct school name. We ...