Terms of use

Please read these terms of use carefully before using this site.

To contact us, please email admin@springpod.com. Thank you for visiting our site.

1.1. What these terms cover. These terms and conditions govern your use of our services and content, whether you are a student, parent, or guardian, accessing the Springpod website and its services. 

1.2. Why you should read them. These terms provide important information about who we are, how we provide services,  how you and we may change or end the contract, what to do if there is a problem, and other significant details. By using our website, you agree to these terms, our Acceptable Use Policy, Privacy Policy, and Cookie Policy. If you have any concerns about these terms, please contact us. 

1.3. Children, students, and data protection. Springpod aims to facilitate student engagement with employers for career development. Users of this website must comply with all data protection laws, particularly regarding children.  Springpod acts as a facilitator and cannot be responsible for user interactions beyond our platform. By using our website, you agree to use the data only for career-related activities as intended by this website and not for personal relationships.

2.1 Who we are. Springpod is the trading name for The Education Hub Group Limited, registered in England and Wales (company number 10150500), with our office at Arch 6, Maltings Place, 169 Tower Bridge Road, London, SE1 3LJ. Our VAT number is 287276850.

2.2 How to contact us. You can contact us by telephoning our customer service team at 02036378665 or by writing to us at hello@springpod.com or at

The Education Hub Group Ltd (Springpod)
Arch 6,
Maltings place,
169 Tower Bridge Rd
London
SE1 3LJ

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order or supplied through our site.

2.4 ”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3.1. Free and chargeable content. You can sign up for a free account on the Springpod website to access some content without paying a fee. Other content and services are chargeable. 

3.2. How we will accept an order. For chargeable content and services, we will confirm acceptance of your order via email or by providing the service online. This confirmation establishes a contract between you and us.

3.3. If we cannot accept your order. If we are unable to accept your order for chargeable services, we will inform you in  writing and will not charge you. Possible reasons include service discontinuation, resource limitations, or errors in  service description or pricing. 

3.4. Your order number. We will assign and inform you of an order number for reference in future communications.

3.5. International use. While our primary operations are in the UK, our services are accessible globally. Users outside the UK should ensure compliance with local laws and regulations.

4.1. Service descriptions. Our services may vary slightly from descriptions on the website due to external factors or service updates.

5.1. If you wish to change your service order, contact us. We will inform you if changes are possible and any effects on pricing or delivery.

6.1. Minor changes. We may make minor adjustments to reflect changes in laws or improve functionality without affecting your use of the service. 

6.2. Significant changes. For substantial changes, we will notify you, and you may end the contract before the changes take effect, receiving a refund for unused services. 

6.3. Digital content updates. We may update digital content to match the service description provided before purchase. 

7.1. Prices. The prices of subscription services will be communicated during the purchase process and may be subject to annual increases. 

7.2. Service provision. We will inform you of service start dates during the order process. Ongoing services or subscriptions will continue until completed, expired, or terminated per these terms. 

7.3. Delays outside our control. We are not liable for delays caused by external events but will communicate any expected delays and options for ending the contract.

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7.4. Required information. If we need information from you to provide services and you fail to provide it, we may end the contract or charge additional fees. 

7.5. Service suspension. We may suspend services for technical reasons or policy violations, notifying you in advance unless urgent. Suspensions over 72 hours may result in price adjustments or contract termination with refunds for unused services. 

7.6. Non-payment. If you do not pay for services, we may suspend services until payment is made, with possible interest charges on overdue amounts. 

7.7. Account requirement. You must have an account on www.springpod.com to access services. We are the data controller for creating, hosting, operating, securing, maintaining and administering your account, for authenticating you, for providing account support, and for protecting the platform and the people who use it. Where we deliver a programme commissioned by a Programme Client, we act as that client's data processor for the programme, as explained in clause 15. We may hold both roles at the same time for different purposes. Where we receive information from another organisation, we handle it as explained in our Privacy Notice at www.springpod.com/privacy-policy.

8.1. Ending the contract. Your rights depend on what you bought, performance, and when you end the contract. See Clause 8.2 for specific reasons to end the contract. 

8.2. Reasons for ending the contract. Immediate termination and refunds apply if: 

8.2.1. We make significant changes to services or terms you disagree with. 

8.2.2. We notify you of pricing or service description errors. 

8.2.3. Supply delays are likely to be substantial. 

8.2.4. Technical reasons cause service suspension beyond three days.

9.1. Inform us. Contact customer services at 02036378665 or email hello@springpod.com with your details and order information. 

9.2. Refunds. Refunds will be proportional to services supplied and paid within a reasonable time after the agreement. 

10.1. Breach of contract. We may terminate the contract if you breach terms, fail to pay, or provide the required information.

10.2. Compensation. If we end the contract due to your breach, we may deduct or charge reasonable compensation for incurred costs. 

10.3. Service withdrawal. We may stop providing services with seven days’ notice and refund any advance payments for unused services. 

11.1. Problem reporting. Contact customer service at 02036378665 or email hello@springpod.com with service issues.

11.2. Legal rights. You are entitled to services that conform to the contract, with repairs or replacements for faulty digital content. See Clause 8.2 for more details.

12.1. Service prices. Prices are shown during the order process, excluding VAT. 

12.2. VAT changes. We adjust VAT rates based on changes between the order and supply dates.

12.3. Pricing errors. We will inform you of and rectify any pricing errors, possibly ending the contract and refunding payments. 

12.4. Payment terms. Payment must be made before downloading digital content or as per invoicing arrangements.

12.5. Late payment interest. Overdue amounts may incur interest charges of 4% above the Bank of England’s base rate.

12.6. Disputed invoices. Contact us promptly if you believe an invoice is incorrect to resolve disputes without interest charges.

13.1. Foreseeable loss or damage. We are liable for foreseeable losses due to contract breaches or negligence but not for unforeseeable losses. 

13.2. Unlawful exclusions. We do not exclude liability for death, personal injury, fraud, or legal rights breaches.

13.3. Digital content damage. We will repair or compensate for device damage caused by our digital content, excluding avoidable or self-inflicted damage. 

13.4. Business losses. We are not liable for business losses, including profit loss, business interruption, or data loss.

13.5. Liability limitations. Neither party is liable for incidental, indirect, or consequential damages or data loss.

13.6. School or Employer clients. Liability is limited to the fees paid during the current contract period, with a cap on total liability.

14.1. Privacy policy. Your personal information is used as outlined in our Privacy Policy. Clause 15 explains how account and programme information is used in connection with programme delivery and the Widening Access Demonstrator.

15.1 Programme Clients. Some programmes on Springpod are commissioned by an organisation such as an employer or a public body. We call that organisation the Programme Client. The Programme Client for a programme will be identified to you in the programme information or when you register for it.

15.2. Who is responsible for what. We are the data controller for your Springpod account and for our own platform purposes. Where we deliver a programme commissioned by a Programme Client, that client is the data controller for the programme and we act as its data processor. We process programme information only under that client's documented instructions.

15.3 The Widening Access Demonstrator. The Widening Access Demonstrator (WAD) is an internal reporting framework managed and used by NHS England (NHSE). It is not a Springpod product or service, and you do not access it through Springpod. Where you register for, take part in or access an applicable programme, relevant information about your participation and engagement will be supplied or made available to NHS England for monitoring, equality and programme-reporting purposes for use within WAD. This applies only where you are taking part in an applicable programme, and not to Springpod users generally.

15.4 What the Programme Client uses the information for. The Programme Client is the controller for the programme it has commissioned and determines the purposes of that programme. It may use relevant information to deliver and administer the programme, to monitor participation, engagement and completion, to evaluate delivery and outcomes, to carry out equality monitoring, to identify and review equality of opportunity or treatment between groups, to support widening access and participation objectives, to complete programme reporting, and to meet applicable governance and accountability requirements.

15.5 What Springpod does. We host and operate the technical platform used to deliver the programme, and we apply access controls, security controls, technical support and other safeguards. Where we process programme information to deliver a programme on behalf of a Programme Client, we do so only under that client's documented instructions and we do not use it for our own purposes.

15.6 What NHS England uses the information for. NHS England uses relevant information from applicable programmes for monitoring, for equality monitoring, and for programme reporting for use within WAD. NHS England does not deliver or administer the programme.

15.7 Participating employer organisations. Where a participating employer organisation is separate from the Programme Client, it may access or use relevant information only where it is an authorised user and is responsible for the programme concerned. The purposes of the Programme Client and of NHS England are not automatically the purposes of every participating employer organisation.

15.8 What the information is not used for. This information is not used to give you personalised careers advice, and it is not used to make individual employment, recruitment or selection decisions about you.

15.9 Limits on access. Access to the Springpod platform and to the Partner Portal will be limited to authorised users at the Programme Client and at any participating employer organisation responsible for the programme concerned. It will be limited to the programme or programmes for which the organisation is responsible, and to the information necessary for the monitoring, equality monitoring and programme-reporting purposes described above. No Programme Client will be given access to information belonging to another client's programme. Information supplied or made available to NHS England is used by NHS England within its own WAD reporting framework. NHS England does not access WAD through the Springpod platform or the Partner Portal.

15.10 Your personal information. Personal information is handled in accordance with our Privacy Policy and applicable data protection law. Our Privacy Policy explains this processing in more detail, including the responsibilities of the Programme Client as controller. See also clauses 7.7 and 14.1.

15.11 Accepting these terms. Accepting these terms creates a contract between you and us. It is not consent to the processing of your personal data under data protection law. Where the law requires consent for a particular use of personal information, it will be asked for separately.

15.12 Students, parents and guardians. If you are a student under 18, this clause is written so that you and your parent or guardian can understand how information about your participation is used. If you or your parent or guardian have any questions, please contact us using the details in clause 2.

16.1. Transfer of rights. We may transfer our rights and obligations to another organisation without affecting your rights.

16.2. Transfer restrictions. You may only transfer your rights with our written consent. 

16.3. Third-party rights. This contract is between you and us; no third party can enforce its terms.

16.4. Severability. If any term is deemed unlawful, the remaining terms will continue in effect.

16.5. Delayed enforcement. We can still enforce terms later if we delay enforcing them initially.

16.6. Governing law and jurisdiction. These terms are governed by English law, with legal proceedings in English courts. Scottish and Northern Irish users may choose their local courts. 

16.7. Alternative dispute resolution. You may use CEDR for unresolved complaints, with the option for online dispute resolution via the European Commission platform.

16.1. Share Your Success - Get Paid 

16.2. Eligibility. The competition is open to UK residents aged 13 and over. 

16.3. No entry fee. Participation is free, and no purchase is necessary. By entering, you agree to these terms and conditions. 

16.4. How to enter. If you receive and accept an apprenticeship offer advertised on Springpod from listed employer partners, you are eligible for a prize. Proof of the offer and acceptance within 28 days is required. You must have applied through Springpod or informed the employer that Springpod was the source.